This page repeats, word for word, the paragraphs of the DocuLiq Terms of Use (section 5) on cancelling a subscription, withdrawing from a purchase and refunds. The Terms of Use are the binding text.
A paid plan is a subscription with no fixed end date. You pay in advance for each billing period (currently one month; the purchase screen shows the period and the price), and the subscription renews for the next period until you cancel it. You can cancel at any time: a subscription bought on our website in the app (Profile > Subscriptions) or by writing to support@doculiq.com, and a subscription bought in the App Store or Google Play in that store's account settings. Cancelling takes effect at the end of the period you have paid for, and you keep the plan until then; for a subscription bought on our website we confirm the cancellation to you by email. You can also end a subscription bought on our website without waiting for the end of the period you have paid for: in the app (Profile > Subscriptions > “End subscription now”) it ends immediately, and if you write to support@doculiq.com it is ended within 7 days; the fee for the remaining part of the period you have paid for is refunded within the following 15 days. The fee for a billing period pays for that period's time and for its file rights; the remaining part is the share of the time left in the period and cannot exceed the share of the file rights this plan gave you that you have not used (for example, halfway through a period in which you have used three quarters of the file rights, a quarter of the fee is refunded). The app shows the refund rate before you confirm; we confirm the ending to you by email. If a subscription ends before its period is over (withdrawal, immediate ending or a refund of the payment), the remaining file rights of that period end at the same moment. The price and any taxes that apply are shown before you buy. If the price of your subscription changes, you are told in advance: for a subscription bought on our website, we write the new price to your account's email address at least 30 days before the first renewal it applies to, and you can cancel the subscription before that date; for a subscription bought in a store, as that store's rules require.
The seller of a purchase made on our website is Paddle, our authorised reseller (Paddle.com Market Limited, United Kingdom): Paddle takes the payment, calculates the tax and issues the invoice, and Paddle's own buyer terms are also shown on the checkout. We provide the service; you can exercise the cancellation, withdrawal and refund rights in these terms against us, and we start refunds through Paddle. A purchase on our website can only be started from the purchase screen in the app: a purchase that was not started there, or that opens a second subscription next to one whose paid period is still running, is not set up and its payment is refunded in full. If the payment for your current period is refunded to you in full, or you take that payment back through your bank (a chargeback), the subscription ends immediately; if you take back the payment for an earlier period through your bank, the subscription ends at the end of the period you have paid for. The remaining rights of a pack bought with a payment that was refunded in full or taken back are removed from your account. If you take a payment back through your bank, new purchases on our website are closed for this account until the dispute is settled. We may also close new purchases on our website for an account on which subscriptions are repeatedly bought and then withdrawn from or refunded; that decision does not affect a running subscription or the rights the law gives you. In both cases you can write to support@doculiq.com.
If you are a consumer, the withdrawal and refund rights the law gives you are preserved, for subscriptions and for packs. For a purchase made on our website we recognise the right of withdrawal on the conditions set out in the next paragraph: because the service starts immediately on payment, the right of withdrawal ends once you start using the paid file rights (Turkish Regulation on Distance Contracts, Article 15); the purchase screen tells you this before you pay and asks for your consent. For a purchase made in the App Store or Google Play, ask the store first, in your store account and under the store's terms; if that does not settle it, write to support@doculiq.com.
If you buy a subscription on our website, you may withdraw from the purchase within 14 days of buying it without giving a reason, provided you have not started using the plan: it is enough to use the “Withdraw from contract here” option in the app under Profile > Subscriptions, or to write to support@doculiq.com, within that period. When you withdraw, your payment is refunded in full to the payment method you used and your subscription ends immediately; the content you produced stays in your account, and your account falls to the Free limits as described below. The plan starts immediately on payment; once you start using the plan — that is, once you use the first of this plan's file rights after the purchase, or run an AI task that does not use a file right (such as document chat) while the plan is running — performance of the service has begun with your consent and the right of withdrawal ends. In a team plan, use by the members is also use of the plan. What you used under a previous plan (for example under Pro before you moved to Team) or under the Free plan does not count as use of the new plan: a new rights period starts with every new subscription; when the subscription ends, your rights period returns to the schedule it had before the subscription, and the rights you had already used in that period remain used. Every subscription carries its own right of withdrawal: having withdrawn from one subscription does not remove your right of withdrawal for a subscription you buy afterwards. When the right of withdrawal has ended, you can still cancel the subscription or end it immediately as described above. We confirm your withdrawal to you by email. We start the refund through Paddle and Paddle completes it; if the refund has not reached you within 14 days of your notice, write to support@doculiq.com and we will refund the amount ourselves. The purchase screen tells you about your right of withdrawal and its condition before you pay; the same information is also sent to your account's email address before the payment screen opens. You may also withdraw from a file-right pack bought on our website within the same period by writing to support@doculiq.com, provided you have used none of the pack's rights: the price of the pack is refunded in full and the pack is removed from your account. Once you start using the pack's rights, the right of withdrawal ends for that pack.
You can cancel a subscription bought on our website in the app, end it immediately there, and withdraw from it in the app within the first 14 days provided you have not started using the plan (a file right, or an AI task such as document chat) (Profile > Subscriptions). To cancel, withdraw or ask for a refund by email, write to support@doculiq.com from the email address of your DocuLiq account and tell us which purchase you mean.